Question 1

How long does shipping take?

Accepted Answer

Orders are processed in 1 to 3 business days. Domestic delivery typically arrives in 3 to 7 business days. International shipping varies by destination.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery, provided the product is unused, sealed, and in original packaging due to hygiene requirements for hair products.

Question 3

How do I maintain my Fluffy Water Twist?

Accepted Answer

Detangle gently with fingers, refresh curls with water + leave-in conditioner, and tie down with a satin scarf at night to keep curls defined.

Question 4

How easy is installation?

Accepted Answer

Our crochet hair is beginner-friendly. Cornrow your natural hair, then crochet each twist in. Most installs take 2 to 3 hours.

Question 5

Is the hair good quality?

Accepted Answer

Yes · premium soft synthetic fibers that feel natural, are tangle resistant, and last for weeks of wear.

Question 6

How can I track my order?

Accepted Answer

All orders are shipped via Bob Go. Once your order is collected, you'll receive an automated email from Bob Go with a tracking link and waybill number. You can also track your parcel any time at track.bobgo.co.za by entering your waybill number, or via the Bob Go app (iOS & Android).

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay through secure Shopify checkout.

FAQ